Wealth Management Services

 

Wealth Management Services (Via M/s Finwizard Technology Private Limited)

UCO Bank has on-boarded FISDOM (M/S Finwizard Technology Private Limited) for providing the Wealth Management Products and Services to its valuable customers, through referral mode only.

This collaboration aims to provide customers with a wide range of investment options and expert financial advice. The key products offered through this partnership include Mutual Funds, Stock Broking, National Pension System (NPS), E-Tax filing, Alternative Investment Funds (AIF), and Portfolio Management Services (PMS).

The below services are provided through M-Banking Application, except AIF & PMS. For availing the AIF and PMS products/services the customers can contact the nearest branch.

Mutual Funds

• Diverse Investment Options: Access to a variety of mutual funds including equity, debt, hybrid, and sector-specific funds.
• Systematic Investment Plans (SIPs): Flexibility to invest small amounts regularly, fostering disciplined savings and investment habits.
• Tax Benefits: Certain mutual funds, like Equity-Linked Savings Schemes (ELSS), offer tax deductions under Section 80C.

(The revenue derived from MF is shared between the Bank and Fisdom in 60:40 ratio)

Stock Broking (De-mat & Trading account)

• Real-Time Trading: Seamless and efficient trading experience with real-time market data and insights.
• Stock Recommendations
• Customer Support: Dedicated support team to assist with trading queries and account management.

(The revenue derived from De-mat & Trading is shared between the Bank and Fisdom in 60:40 ratio)

National Pension System (NPS)

• Retirement Planning: Long-term investment scheme aimed at providing financial security after retirement.
• Tax Benefits: Contributions towards NPS are eligible for tax deductions.
• Low-Cost Investment: NPS offers one of the lowest cost structures in the pension market, ensuring higher net returns.
• Flexible Investment Choices: Option to choose between active and auto investment options based on individual risk appetite.

(The revenue derived from NPS is shared between the Bank and Fisdom in 60:40 ratio)

Alternative Investment Funds (AIF)

• Exclusive Investment Opportunities: Access to private equity, hedge funds, and venture capital funds not available in public markets.
• High Potential Returns: AIFs aim for higher returns through strategic investments in niche markets.
• Diversification: Helps in diversifying the investment portfolio with unique asset classes.
• Expert Management: Managed by seasoned fund managers with expertise in identifying high-growth potential investments.

(The revenue derived from AIF is shared between the Bank and Fisdom in 65:35 ratio)

Portfolio Management Services (PMS)

• Professional Management: Active management by experienced portfolio managers to optimize returns.
• Transparency: Regular performance reports and updates on portfolio holdings.
• Diversification: Strategic asset allocation to minimize risks and enhance returns.

(The revenue derived from PMS is shared between the Bank and Fisdom in 65:35 ratio)

This strategic business partnership between UCO Bank and Fisdom which was done on 1^st March, 2022 is designed to provide customers with a robust platform for managing their wealth and achieving their financial goals.

The revenue derived from this business is shared between the Bank and Fisdom in 60:40 ratio as per the mutually agreed terms for all online offered products except the off-line HNI products (AIF & PMS) where the revenue share is 65:35 between the Bank and Fisdom.

FISDOM Escalation Matrix on Grievance and Support

Fisdom Customer Support Escalation Matrix

Raise To	Email ID	Turn Around Time (TAT)	Escalation
Support ID	ask@fisdom.com	24-48 working hours	Level 1
Rajesh P (Senior Manager- Customer support)	rajesh@fisdom.com	48-72 working hours	Level 2
Sagar Parekh (Head- Operations & Customer Support)	sagar.parekh@fisdom.com	72-120 working hours	Level 3
Harmeet Singh Dhingra (Bank Head- UCO Bank Partnership)	>harmeet.d@fisdom.com	120-168 working hours	Level 4

Note:

• TAT is calculated from the time the issue is raised.
• Any form of modification at profile level will take 10-15 working days, as this has a set process where documents need to be submitted to AMCs.

Customer Support number: 9642596425 during 9.00 am to 7.00 pm on all bank working days.

In case the issue is not resolved and needs special attention from UCO Bank Head Office Marketing and Wealth Management Dept., the details can be mailed to hoimw.calcutta@ucobank.co.in

Note:

• TAT is calculated from the time the issue is raised.
• Any form of modification at profile level will take 10-15 working days, as this has a set process where documents need to be submitted to AMCs.

Customer Support number: 9642596425 during 9.00 am to 7.00 pm on all bank working days.

In case the issue is not resolved and needs special attention from UCO Bank Head Office Marketing and Wealth Management Dept., the details can be mailed to hoimw.calcutta@ucobank.co.in